Customer Issues
The company produces and delivers high quality goods, in accordance with the customer's specifications and requirements, there is a system to receive opinion, suggestions, and complaints. The company will use the information from this system to improve and correct issues promptly with in reasonable time.
The fabrics produced are in accordance with Oeko-tex standard 100 for Class II products, this means that the goods are not effect to skin contact.
In the past year, there was no significant legal abuse or breaking regulations in connection with usage of the company's goods or services.
Indicator |
Unit |
2017 |
2018 |
2019 |
Customers' satisfaction survey |
% |
90 |
95 |
92 |
Customers' claim or complaint |
Times |
15 |
10 |
5 |